Terms and Conditions

RISEUP TUTORIALS

Riseup Tutorials Australia Pty Ltd (ACN 682 654 520)

194A Prospect Rd, Prospect SA 5082

Effective date: [28/08/2026] | Last updated: [28/08/2026]

This document sets out the terms on which Riseup Tutorials Australia Pty Ltd (“Riseup”, “we”, “us” or “our”) provides tutoring services, our commitment to child safety, and how we handle personal information. Please read it carefully before enrolling or using our Services. Part A explains some key terms. Part B is our Terms of Service. Part C sets out our child safety commitments. Part D is our Privacy Policy. Part E contains general legal terms that apply across the document.

PART A — INTRODUCTION AND INTERPRETATION

1. Introduction and Acceptance

1.1 These Terms and Conditions (“Terms”) govern the provision of tutoring and related services by Riseup to its Clients and Students, whether delivered face-to-face, online through our platform, or through our subscription Practice Platform.

1.2 By submitting a Registration Form, creating an account, making a booking, or otherwise using or receiving our Services, the Client agrees to be bound by these Terms. If the Client does not agree to these Terms, the Client must not use, and must immediately stop using, our Services.

1.3 If a Student has attended a Session with a Tutor before a Registration Form has been submitted, and the Student or the Client has been sent a link to the Registration Form, these Terms apply from the time that Session takes place, regardless of whether the Registration Form has since been completed.

1.4 Where the Student is under 18 years of age, the Client entering into these Terms must be a parent or legal guardian of the Student with authority to accept these Terms and to make decisions in relation to the Student's enrolment. The Client is responsible for the Student's compliance with these Terms.

1.5 These Terms take effect as an electronic agreement in accordance with the Electronic Transactions Act 1999 (Cth) and the Electronic Transactions Act 2000 (SA). A signed paper copy is not required for these Terms to be binding.

2. Definitions

In these Terms:

“Client” means the person who submits a Registration Form, creates an account, or is otherwise identified as financially and contractually responsible for the Services — being either the Student (if 18 years or over) or a parent or legal guardian acting on behalf of a Student under 18.

“Fee Schedule” means our current pricing for Sessions and the Practice Platform, as published on our website or otherwise notified to the Client at enrolment or booking.

“Practice Platform” means our subscription-based online platform offering quizzes, practice questions, and progress tracking.

“Registration Form” means the enrolment form (whether online or on paper) through which a Client registers a Student for our Services.

“Riseup, we, us or our” means Riseup Tutorials Australia Pty Ltd (ACN 682 654 520).

“Services” means the tutoring, coaching, and educational services we provide, including face-to-face tutoring, online tutoring Sessions delivered through our platform, and access to the Practice Platform.

“Session” means a scheduled, individual or group tutoring session between a Tutor and a Student, whether conducted face-to-face or online.

“Student” means the person receiving tutoring under these Terms, who may be the Client or, where the Client is a parent or guardian, the Client's child.

“Tutor” means a person engaged by Riseup (whether as an employee, contractor, or otherwise) to deliver Sessions to Students.

“you and your” means the Client, unless the context requires otherwise.

3. Interpretation

3.1 Headings are for convenience only and do not affect interpretation.

3.2 A reference to a party includes that party's executors, administrators, successors, and permitted assigns.

3.3 A reference to a law includes regulations and other instruments made under it, and any amendment to or replacement of it.

3.4 The word “including” and similar words do not imply any limit.

3.5 If there is any inconsistency between these Terms and a Registration Form, invoice, or other document, these Terms prevail to the extent of the inconsistency, unless that other document expressly states that it overrides these Terms.

PART B — TUTORING SERVICES (TERMS OF SERVICE)

4. Our Services

4.1 Riseup provides the following Services, as selected by the Client at enrolment or booking:

(a) face-to-face tutoring at locations agreed with the Client;

(b) online tutoring Sessions delivered through our platform; and

4.2 We will provide the Services with reasonable care and skill, having regard to the Student's year level, subject, and stated learning goals. Specific outcomes (such as particular grades or results) are not guaranteed, as they depend on many factors outside our control, including the Student's engagement, attendance, and effort.

4.3 We may make reasonable changes to how a Service is delivered (for example, the specific Tutor assigned, or the online platform used) where necessary for operational reasons, provided the change does not materially reduce the overall quality of the Service.

5. Enrolment and Eligibility

5.1 To enrol, the Client must complete our Registration Form and provide accurate and complete information, including the Student's name, age or year level, and relevant learning needs.

5.2 The Client must promptly update us if any information provided at enrolment changes.

5.3 We may decline to accept, or may suspend, a registration where we reasonably consider this necessary, including where:

(a) false or misleading information has been provided;

(b) the Client or Student has engaged in conduct that is abusive, unsafe, or that puts a Tutor, another Student, or Riseup at risk; or

5.4 We will explain our reasons for a decision under clause 5.3 where we are able to, unless we are legally prevented from doing so.

6. Tutors

6.1 Tutors are engaged by Riseup. The Client's and Student's contract for the Services is with Riseup, not directly with the individual Tutor, and Riseup remains responsible to the Client for the proper delivery of the Services.

6.2 The Client agrees not to engage a Tutor introduced through Riseup to provide tutoring services outside of Riseup, or to advertise or solicit a Tutor's services on a competing platform, for the duration of these Terms and for 6 months afterwards. This clause protects the investment Riseup makes in recruiting, screening, and training Tutors, and is not intended to restrict the Client's ordinary choice of tutoring provider more generally.

7. Online Tutoring Sessions

7.1 Online Sessions are delivered through our platform. The Client is responsible for ensuring the Student has access to a suitable device, a stable internet connection, and a private, safe space to participate. We are not responsible for delays, disruptions, or Session quality issues caused by the Student's own equipment or internet connection.

7.2 The Client should notify us promptly if the Student experiences persistent technical issues, so that we can help resolve them or arrange a make-up Session where appropriate.

7.3 All online Sessions must take place through the video, messaging, and booking channels we provide or approve. Clause 22 sets out further requirements that apply where the Student is under 18.

7.4 Our platform may rely on third-party services, such as video-conferencing, hosting, and booking providers. We are not responsible for the availability or performance of these third-party services, but we take reasonable care in choosing reputable providers and will take reasonable steps to restore access as soon as reasonably possible if they are disrupted.

8. Rescheduling and Cancellation of Sessions

8.1 The Client may reschedule or cancel a Session by giving us at least [24 hours’] notice before the scheduled start time, using the method we notify to the Client (for example, through our platform or by email).

8.2 Where the Client cancels or reschedules with less than [24 hours’] notice, or the Student does not attend a scheduled Session, we may charge the Session fee in full, as the Tutor's time has been reserved and generally cannot be reallocated at short notice. We may waive this fee at our discretion, including for genuine emergencies or illness.

8.3 If we need to cancel or reschedule a Session (for example, due to Tutor illness), we will give the Client as much notice as reasonably possible and will offer a make-up Session at a mutually convenient time or, if a suitable alternative cannot be arranged within a reasonable time, a refund of the fee paid for that Session.

8.4 This clause 8 does not limit any right the Client has under the Australian Consumer Law: see clause 11.

9. Fees and Payment

9.1 Fees for Sessions and the Practice Platform are set out in our current Fee Schedule, which we provide to the Client before enrolment or booking. [Fees are inclusive of GST ]

9.2 Payments are processed securely by our third-party payment provider (currently Stripe). We do not store full payment card details on our own systems.

9.3 If we intend to change our Fees, we will give the Client at least [14 days’] written notice before the change takes effect. A Fee change will not apply to a Session already booked and paid for, or to a subscription period the Client has already paid for. If the Client does not agree to a Fee increase for an ongoing subscription, the Client may cancel the affected subscription under clause 10 before the change takes effect, without penalty.

9.4 If a payment is unsuccessful or a subscription payment fails, we may suspend access to the relevant Service until payment is received, and will notify the Client before doing so where reasonably practicable.

10. Free Trial and Subscription (Practice Platform)

10.1 New Practice Platform accounts may start with a free trial, as described on our website at the time. We do not require payment details to start a free trial, the trial does not automatically convert to a paid subscription, and the Client will never be charged unless the Client chooses a plan and completes checkout. There is nothing to cancel and nothing to refund in relation to a trial that is not converted.

10.2 Practice Platform subscriptions continue for the period selected by the Client (for example, monthly, 3-monthly, or 6-monthly) and, unless cancelled, will automatically renew at the end of that period at the then-current Fee, subject to the notice described in clause 9.3.

10.3 The Client may cancel a Practice Platform subscription at any time through the “Manage billing” function on our platform, or by contacting us under clause 43. Cancellation takes effect at the end of the period already paid for, and the Client retains access until that date. Cancelling does not, of itself, entitle the Client to a refund for the current period, except as set out in clause 11.

11. Refunds and Your Consumer Guarantees

11.1 Nothing in these Terms limits or excludes any right or remedy the Client has under the Australian Consumer Law (ACL), including the consumer guarantees in Schedule 2 of the Competition and Consumer Act 2010 (Cth). Our Services come with guarantees that cannot be excluded, including that they will be provided with due care and skill, be fit for any purpose the Client made known to us, and be provided within a reasonable time.

11.2 If there is a major failure in our Services, the Client may choose to receive a refund, including for the unused portion of any prepaid Session package or subscription. If a failure is not major, the Client is entitled to have the problem fixed within a reasonable time; if we do not do so, the Client may then seek a refund for that part of the Services.

11.3 Nothing in this clause 11 limits the operation of clause 8, which deals with cancellation of individual Sessions rather than a failure in the Services.

12. Making a Refund Request

12.1 To request a refund, email us at [@riseuptutorialsinfo@gmail.com ]with the subject line “Refund Request” and include:

(a) the Client's registered email address;

(b) the date of purchase or booking; and

12.2 We will assess refund requests promptly and, where a refund is approved, will process it within 5 to 10 business days to the original payment method.

13. Goodwill Refunds

13.1 In addition to the Client's rights under the ACL (which are never affected by this clause), we may, at our discretion, offer a goodwill refund in individual cases of genuine hardship, such as illness or a cancelled exam sitting affecting the Practice Platform. If a Practice Platform subscription was purchased for a Student under 18 without the knowledge or authorisation of a parent or guardian, please contact us and we will work with the Client to resolve it.

14. Suspension and Termination

14.1 Either party may end the ongoing service relationship at any time by giving the other written notice, subject to any minimum term the Client agreed to at enrolment (if any).

14.2 We may immediately suspend or end access to the Services if:

(a) the Client or Student engages in conduct that is abusive, threatening, or unsafe towards a Tutor, another Student, or our staff;

(b) the Client fails to pay Fees that are due, after we have given at least 7 days' notice to remedy the non-payment; or

(c) we reasonably believe continuing to provide the Services would pose a risk to the safety of a Student, Tutor, or other person.

14.3 Ending the relationship does not affect any Fees already due for Services already provided, and does not affect the Client's rights under clause 11.

15. Acceptable Use

15.1 In using our website and platform, the Client and Student must not:

(a) copy, reproduce, or reuse our materials, worksheets, or quizzes other than for the Student's own personal study;

(b) provide false or misleading information;

(d) systematically scrape or download our content or materials; or

(e) contact a Tutor introduced through Riseup with the intention of engaging or advertising that Tutor's services on a competing platform (see also clause 6.2).

15.2 Where the Client or Student has login details for our platform, they must keep those details confidential and must tell us promptly if they suspect unauthorised use of their account.

16. Intellectual Property

16.1 We (or our licensors) own all intellectual property rights in our website, platform, worksheets, quizzes, course materials, and branding.

16.2 We grant the Client and Student a limited, non-exclusive, non-transferable licence to access and use these materials for the Student's personal educational use during the period they are enrolled with us. This licence ends when the Client's enrolment or subscription ends.

16.3 Nothing in these Terms transfers ownership of our intellectual property to the Client or Student.

16.4 Where the Client provides a testimonial, review, or similar feedback, the Client consents to Riseup using it (together with the Client's first name) for promotional purposes, such as on our website or social media, unless the Client asks us not to. We will not publish an identifiable photo or video of a Student under 18 for marketing purposes without the Client's specific consent.

17. Recording of Sessions

17.1 [Where we record online Sessions for quality assurance, training, or child-safety purposes, we will tell the Client before the recording starts and will handle any recording in accordance with our Privacy Policy (Part D). Recordings are retained only for as long as reasonably necessary for that purpose and are accessible only to authorised Riseup staff.]

17.2 The Client and Student must not record a Session themselves without the Tutor's and Riseup's prior agreement, except where the Client wishes to keep a personal record of the Student's own learning, in which case the Client should let us know in advance.

18. Liability

18.1 Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy the Client has under the Australian Consumer Law, or any other right that cannot be excluded, restricted, or modified by law. Clause 11 describes some of these rights.

18.2 Subject to clause 18.1, to the maximum extent permitted by law, neither party is liable to the other for indirect or consequential loss (such as loss of opportunity) arising from or in connection with the Services.

18.3 Subject to clause 18.1, to the maximum extent permitted by law, our total liability arising from or in connection with the Services, however it arises (including in contract, tort, or under statute), is limited to an amount equal to the Fees paid by the Client for the Services giving rise to the liability in the 12 months before the event giving rise to the claim.

18.4 Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited by law.

19. Force Majeure

Neither party is liable for a delay or failure to perform an obligation (other than an obligation to pay money) caused by circumstances beyond that party's reasonable control, including natural disaster, extreme weather, internet or power outage, pandemic, or government action. Where this affects a Session, clause 8.3 applies.

PART C — CHILD SAFETY

20. Our Commitment to Child Safety

20.1 Many of our Students are under 18, and our Services often involve one-on-one contact between a Tutor and a Student. Riseup is committed to providing a child safe environment and to the safety and wellbeing of every Student, consistent with the National Principles for Child Safe Organisations.

20.2 This Part C describes the safeguards we require of every Tutor. These are commitments Riseup makes to the Client and Student. Tutors are separately and directly bound to comply with these and other requirements under their own engagement terms with Riseup.

21. Working with Children Checks

21.1 We require every Tutor to hold, and to keep current, a valid working with children check or equivalent clearance (however titled in the relevant State or Territory) before that Tutor conducts any Session with a Student under 18, covering each jurisdiction in which the Tutor provides Services and, for online Sessions, each jurisdiction in which the Student is ordinarily located.

21.2 We verify each Tutor's clearance before their first Session with a Student under 18, and require the Tutor to notify us immediately if their clearance is refused, suspended, cancelled, or made subject to an interim bar, or if they are charged with an offence relevant to child-related work. A Tutor who loses a required clearance will not be permitted to conduct further Sessions with Students under 18.

21.3 A Client may ask us to confirm that a Tutor holds a current clearance, and we will do so to the extent we are able under privacy law.

22. How Sessions and Communications Take Place

22.1 All Sessions and Student communications must take place through the booking, video, and messaging channels we provide or approve. Tutors must not initiate private, off-platform contact with a Student under 18 (for example, by personal phone number, email, or social media).

22.2 Tutors must comply with our written child safety code of conduct, as updated from time to time.

23. Welfare Concerns

23.1 If a Student discloses, or a Tutor reasonably suspects, a risk of harm to the Student or another person (including harm arising from abuse or self-harm), the Tutor is required to notify us the same day.

23.2 Nothing in these Terms prevents Riseup or a Tutor from making a disclosure that is reasonably necessary to protect a child, including a report to police or a child protection authority, and such a disclosure may be made without the Client's or Student's prior consent where necessary to protect the child.

24. Child Safety Complaints

24.1 If the Client raises a child safety concern about a Session, we may suspend the relevant Tutor from taking new bookings while we investigate in good faith, without this affecting Fees already earned for Sessions already delivered.

24.2 We will handle any such complaint seriously and promptly and, subject to our obligations under privacy law, will keep the Client informed of the steps we are taking.

PART D — PRIVACY POLICY

25. About This Privacy Policy

25.1 Riseup is committed to protecting the privacy of the personal information of our Clients, Students, and website visitors. This Part D explains what personal information we collect, why, and how we handle it.

25.2 We have adopted the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) as our privacy standard, and we handle personal information in accordance with the APPs even where an exemption may otherwise apply to a business of our size.

26. Personal Information We Collect

We may collect:

(a) the Client's and Student's name, contact details, and billing information;

(b) the Student's age or year level, school, and academic or learning information relevant to tutoring;

(d) feedback and reviews the Client chooses to provide; and

(e) technical information about how our website and platform are used, such as device and log information.

27. How We Collect Personal Information

We collect personal information directly from the Client, including through our Registration Form, our website (for example, a “Claim a Free Resource” offer), account creation, and communications with us. We may also receive limited contact details from a Client who has consented to share them with us through an external tutoring platform, so that we can follow up about our Services.

28. How We Use Personal Information

28.1 We use personal information to provide and administer the Services, process payments, communicate with the Client about bookings and the Student's progress, and improve our Services.

28.2 We may send promotional offers or newsletters, which the Client can opt out of at any time using the unsubscribe link or by contacting us.

28.3 We do not sell personal information. We only share it with third parties as described in clause 29, as required by law, or with the Client's consent.

29. Who We Share Personal Information With

We may share personal information with trusted service providers who help us operate our business, such as our payment processor (currently Stripe), video-conferencing or booking platform providers, and IT hosting providers. These providers are only permitted to use personal information to provide their service to us.

30. Overseas Disclosure

Some of the service providers referred to in clause 29 may store or process personal information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure any overseas recipient handles personal information consistently with the APPs, but the Client should be aware that overseas recipients may not always be subject to the same privacy laws as Australia.

31. Personal Information of Children

31.1 Where the Student is under 18, we collect the Student's personal information from, or with the involvement of, the Client (as parent or guardian) rather than directly from the Student where practicable.

31.2 We only collect the personal information reasonably necessary to provide the Services to the Student, and use it only for that purpose and the other purposes described in this Part D.

32. Data Security

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure, including using industry-standard encryption for information in transit and at rest. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

33. Access, Correction and Complaints

33.1 The Client may ask us for access to, or correction of, personal information we hold about the Client or Student, by contacting us under clause 43. We will respond within a reasonable time.

33.2 If the Client believes we have mishandled personal information, the Client may make a complaint to us using the contact details in clause 43. If the Client is not satisfied with our response, the Client may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

34. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or the law. The current version will always be available on our website, and continuing to use the Services after an update takes effect means the Client agrees to the updated Privacy Policy. For material changes, we will take reasonable steps to notify the Client directly, for example by email.

PART E — GENERAL

35. Variation of These Terms

35.1 We may update these Terms from time to time, including to reflect changes in our Services or the law. Where a change is minor or required by law, it takes effect when posted on our website.

35.2 Where a change would materially and adversely affect the Client's rights under these Terms, we will give the Client at least [14 days’] notice by email or through our platform before the change takes effect. If the Client does not agree to the change, the Client may cancel any ongoing subscription under clause 10 before the change takes effect, without penalty.

36. Assignment

We may transfer our rights and obligations under these Terms to another entity, including in connection with a sale or restructure of our business, provided this does not reduce the Client's rights under these Terms. The Client may not transfer their rights or obligations under these Terms without our prior written consent.

37. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, that part will be read down or severed to the minimum extent necessary, and the rest of these Terms will continue in full force.

38. Entire Agreement

These Terms, together with any Registration Form and current Fee Schedule, constitute the entire agreement between the parties in relation to the Services, and replace all prior discussions, understandings, and agreements on that subject.

39. No Waiver

If we do not enforce a right under these Terms, or delay in doing so, this does not mean we have waived that right, and we may still enforce it later.

40. Notices

We may give the Client notice by email to the address the Client provided at enrolment, or by a message on our platform. The Client may give us notice using the contact details in clause 43.

41. Dispute Resolution

41.1 If a dispute arises under these Terms, the parties will first try to resolve it in good faith by contacting each other using the details in clause 43.

41.2 If the dispute is not resolved within 14 days, either party may refer it to mediation before a mediator agreed between the parties (or, failing agreement, appointed by the Law Society of South Australia) before starting court proceedings, except where a party seeks urgent injunctive relief.

41.3 This clause does not limit the Client's right to make a complaint to the Australian Competition and Consumer Commission (ACCC), Consumer and Business Services SA, the OAIC, or another relevant regulator at any time.

42. Governing Law and Jurisdiction

These Terms are governed by the laws of South Australia. Each party submits to the non-exclusive jurisdiction of the courts of South Australia and the courts competent to hear appeals from those courts.

43. Contact Us

For any question about these Terms, a Session, a payment, or a privacy matter, please contact us at:

Riseup Tutorials Australia Pty Ltd (ACN 682 654 520)

194A Prospect Rd, Prospect SA 5082

Email: [riseuptutorialsinfo@gmail.com]

Phone: [+61426298428]